01What this policy covers
This Cookie Policy explains how Jetsend uses cookies and similar local-storage technologies on jetsend.eu, in our customer dashboard, and in the merchant Returns Portal. It is a companion to our Privacy Policy - read both for the full picture of what we collect and why.
02What cookies are
A cookie is a small text file placed on your device by the browser when you visit a site. It can store a session identifier, a preference, or a tracking signal. We use the term "cookie" loosely to also include similar technologies - localStorage, sessionStorage, IndexedDB, and pixel tags - because the law treats them the same way.
Cookies are either first-party (set by us, on the .jetsend.eu third-party domain) or another service we embed. We list every third party in §6.
03Categories we use
We group cookies into four categories. The first is required; the other three need your consent.
- Strictly necessary - sign-in, security, load balancing, and remembering your cookie choice.
- Preferences - language, currency, units, recent searches, dashboard layout.
- Analytics - aggregated, IP-truncated product analytics so we can fix what's slow or confusing.
- Marketing - measures whether ads on LinkedIn, Google or Reddit led to a sign-up.
04Cookie inventory
A live list of every cookie set on your browser is generated nightly and published below. Names prefixed with js_ are first-party Jetsend cookies.
4.1. Strictly necessary
| Name | Purpose | Duration | Provider |
|---|---|---|---|
| js_session | Maintains your sign-in state and CSRF token. | Session | Jetsend |
| js_csrf | Protects forms against cross-site request forgery. | Session | Jetsend |
| js_consent | Stores your cookie preferences so we don't ask again. | 12 months | Jetsend |
| js_route | Routes you to the nearest EU data-centre. | 24 hours | Jetsend |
| cf_clearance | Bot-protection challenge token issued by our edge provider. | 30 days | Cloudflare |
4.2. Preferences
| Name | Purpose | Duration | Provider |
|---|---|---|---|
| js_locale | Remembers your language and currency selection. | 12 months | Jetsend |
| js_unit | Remembers metric vs imperial unit choice in the calculator. | 12 months | Jetsend |
| js_recent | Caches your last 5 quote searches for quicker re-quote. | 30 days | Jetsend |
4.3. Analytics
| Name | Purpose | Duration | Provider |
|---|---|---|---|
| _ph | Aggregated, IP-truncated product analytics. | 13 months | PostHog (EU) |
| _ph_session | Groups page-views into a single visit. | 30 minutes | PostHog (EU) |
| js_ab | A/B test bucket assignment for new dashboard features. | 90 days | Jetsend |
4.4. Marketing
| Name | Purpose | Duration | Provider |
|---|---|---|---|
| _li_id | Measures conversions from LinkedIn ads. Loaded only after consent. | 6 months | |
| _gcl_aw | Attributes a sign-up to a Google Ads click. | 90 days | |
| reddit_uid | Reddit Pixel conversion tracking. Loaded only after consent. | 90 days |
05Your preferences
Set your consent below. Choices apply across the Jetsend domain and sync to your account if you are signed in. You can return to this panel from the footer link Cookie settings at any time.
06Third-party services
We embed a small number of third-party tools. Each is loaded only when the relevant consent category is enabled.
- Cloudflare
- Edge security and bot protection. Required.
- PostHog (EU)
- Product analytics, hosted in the EU. IP truncated. Loaded with Analytics consent.
- LinkedIn Insight
- Conversion tracking. Loaded with Marketing consent.
- Google Ads
- Conversion tracking. Loaded with Marketing consent.
- Reddit Pixel
- Conversion tracking. Loaded with Marketing consent.
- Stripe
- Card-payment fraud signals on the checkout page only. Required for payments.
07Managing cookies in your browser
Beyond the Jetsend preferences panel, you can also clear cookies or block them entirely in your browser. Doing so may break sign-in, the Shipment Manager, and saved drafts.
We honour the Sec-GPC Global Privacy Control header: if your browser sends it, we treat that as a marketing-consent withdrawal automatically.
08Changes to this policy
When the cookie inventory changes - for example, when we add or remove a third-party tool - we update the version number above and re-prompt for consent if a new category is introduced. Material changes are also announced via the dashboard banner.