Updated Invalid Date 3 min read
Almost never. The single most common cause of a tracking freeze is a parcel sitting in a sorting hub waiting for the next line-haul to its destination region. Long weekends and national holidays double the freeze time.
If there's no movement after 5 business days on a domestic service or 8 business days international, open a trace from Shipment Manager - we'll escalate directly to the carrier's operations desk.