Terms & Conditions of Sale

01Seller's details

• Owner / seller: Mariia Adamova
• Tax ID (NIF): Z1024548H
• Registered address: calle Ayamonte, 6, 5°B, Málaga, Spain, 29004
• Email: support@jetsend.eu
• Telephone: +34 919 934080
• Website: jetsend.eu

02Purpose and services

The website provides two distinct services, each with its own conditions. The customer should be clear which one they are contracting in each case:

• Service A - Shipping aggregator. Comparison and booking of parcel-transport services provided by third-party transport companies, between a defined origin and destination and at a price shown in advance. Governed by section 4.
• Service B - Purchasing by order and import. Management, on the customer's behalf, of the purchase of goods from marketplaces (1688, Taobao, AliExpress or others), their inspection, consolidation and shipping. Governed by section 5.

03Pre-contractual information and language

Before each order is confirmed, the essential characteristics, the total price including taxes and, where applicable, the costs and timescales are provided (Article 97 of Royal Legislative Decree 1/2007, TRLGDCU). The contract may be concluded in Spanish. In the event of any discrepancy between language versions, the Spanish version shall prevail.

04Service A - Shipping aggregator

4.1 Nature of the service and intermediation

JetSend acts as an intermediary allowing the customer to compare and book transport services provided by third-party transport companies (DHL, FedEx, Meest, Nova Post Global, InPost, among others). Except in the cases set out in clause 4.3(b), the transport contract is concluded between the customer and the selected transport company; JetSend is not a party to that transport contract.

4.2 Acceptance of the carrier's conditions

When booking a shipment, the customer expressly accepts the general conditions of the selected transport company, which apply to the transport and are available before the order is confirmed.

4.3 Liability for the goods

a) Shipments with a third-party carrier. The selected transport company carries out and is responsible for the transport in accordance with its own conditions and the applicable international conventions - the CMR Convention for road transport and the Montreal (or Warsaw) Convention for air transport - subject to the liability limits established therein. JetSend is responsible only for the correct provision of the intermediation service (booking, correct transmission of the details and handling of the claim).

b) Shipments with JetSend as carrier. On the routes expressly indicated on the website (for example, Spain to United States), JetSend assumes the role of carrier and the corresponding responsibilities, subject to the limits of the applicable conventions.

4.4 Cover and insurance

Each shipment is covered on the terms and within the liability limits of the selected carrier under the applicable international conventions (clause 4.3). The customer may take out additional insurance during the purchase process to extend that cover. Certain items cannot be shipped or are not eligible for cover; see the Prohibited Items list. The customer is responsible for adequate packaging; claims regarding poorly packaged goods will not be accepted.

4.5 Price

The shipping price is calculated on the basis of the chargeable weight (the greater of actual and volumetric weight), the destination and the operator, and is shown itemised before confirmation.

4.6 Delivery times

Times are estimates and are detailed in the Shipping Policy. Except for guaranteed-delivery services, a delay attributable to transport does not give rise to a refund of the shipping cost.

4.7 Incidents and claims

• In the event of visible damage, the customer must note it on the delivery note / handheld device (PDA) at the time of receipt; failing that, the carrier and JetSend are released from liability.
• Hidden damage must be reported within 7 days of delivery, with supporting documentation and photographs.
• JetSend handles the claim on the customer's behalf against the carrier and/or insurer, without guaranteeing its outcome, which is for the carrier and, where applicable, the insurer to decide in accordance with their conditions and the applicable conventions.

4.8 Customer's obligations

To provide a correct and complete address, accurate weight and dimensions, and not to send prohibited or non-insurable items. Costs arising from incorrect details may be passed on to the customer.

05Service B - Purchasing by order and import

5.1 Nature of the service and parties involved

Service B involves two parties with distinct functions:

• Website operator (Mariia Adamova, ES). Runs the website and the pre-contractual stage: presentation of the catalogue, receipt of the customer's request and validation of the purchase intent. The website operator does not sell the goods, does not receive their price and makes no payment for them.
• Supplier / seller (foreign entity). The supply contract for the goods is concluded between the customer and the foreign selling entity (a supplier in Shenzhen, China), which invoices and collects the price of the goods. This entity is the selling party for all purposes of Service B.

The customer is informed of this separation of functions before becoming bound (clause 5.4). None of the above reduces the rights that consumer law grants to the consumer, which apply regardless of the entity contracted with and the country in which payment is made (clause 5.8).

5.2 Expression of interest and validation

The customer selects the products, expresses their interest and completes a card validation confirming their purchase intent. This validation involves no charge and no hold on funds, is not payment of the price of the goods and creates no obligation to supply: it operates solely as an intent filter. At this stage the website operator receives no amount from the customer.

5.3 Individual quotation

A manager sends the customer an individual quotation including the price of the goods, applicable fees, transport, an estimate of import duties and VAT, and the expected timescales.

5.4 Formation of the contract and prior information

The purchasing-by-order contract is formed only upon the customer's express acceptance of the quotation and payment to the selling entity in accordance with what has been agreed. The applicable prices and timescales are those of the accepted quotation; they are not published on the website and may vary depending on origin, availability and route. In certain cases, made-to-order production may take weeks or months.

Before becoming bound, the customer expressly confirms that they have been informed, at two points, of the following:

• At the request stage (before card validation): that the goods are purchased or manufactured to order, with timescales that may extend to weeks or months; that they have no right of withdrawal over such goods (clause 7); and that the shipment comes from outside the EU and may be subject to import duties and VAT.
• At acceptance of the quotation (before payment): that the supply contract and payment are made with the foreign selling entity (a supplier in Shenzhen, China), by invoice or payment link issued by that entity, and not with the website operator.

5.5 No payment at the request stage

As the card validation involves no charge (clause 5.2), there is no amount to refund or deduct at this stage. The price of the goods is paid in full to the selling entity once the quotation is accepted.

5.6 Customs, duties and VAT

From 1 July 2026, the customs-duty exemption for consignments valued below EUR 150 is abolished; during the transitional period a flat duty of EUR 3 per item applies to such consignments. Import VAT is charged in accordance with the applicable rules. The Canary Islands, Ceuta and Melilla lie outside the EU customs and VAT area and may be subject to local formalities and taxes (for example, IGIC).

Model applied (Incoterms). The applicable regime (DDP - import duties and VAT included in the price; or DAP - payable by the customer on delivery) is determined individually in the quotation, depending on the route and order value. In all cases, the quotation will state expressly, before the customer's acceptance, whether or not the price includes import duties and VAT, so that no unannounced amounts are passed on to the customer on receipt.

5.7 Transport

The shipment is carried out by the transport company stated in the quotation; liability for the goods in transit is governed by clause 4.3.

5.8 Precedence and consumer rights

For Service B, the specific commercial terms (price, timescales and product specifications) are governed by the individual quotation and the supply contract accepted by the customer, which prevail over the general provisions of the website in the event of conflict. However, the rights that consumer law grants to the consumer on a mandatory basis, as well as the pre-contractual information provided, apply in all cases and cannot be reduced by that contract, regardless of the selling entity and the country in which payment is made.

5.9 Data protection

To process the request, the website operator shares with the selling entity the details needed for the quotation, invoicing and shipping. Where that entity is located outside the European Economic Area, this constitutes an international transfer of data, subject to the safeguards under the GDPR and detailed in the Privacy Policy.

06Price and payment

• Service A (transport): the shipping price is paid by invoice via bank transfer, according to the instructions provided to the customer. [Online payment methods will be enabled progressively.]
• Service B (purchasing by order): the website operator does not receive the price of the goods; the card validation at the request stage involves no charge. The price is paid to the selling entity by invoice or payment link issued by that entity.
• Invoicing: each party issues the invoice corresponding to its own transactions, in accordance with the applicable tax rules. In particular, the invoice relating to the purchase of the goods (Service B) is issued by the selling entity.

07Right of withdrawal

The right of withdrawal, its exceptions and the procedure are detailed in the Returns & Refunds Policy. In summary:

• Service A (transport): as this is a service whose performance begins with the customer's consent, the customer consents to the immediate start of performance and acknowledges that they lose the right of withdrawal once the service has been fully performed (Article 103(a) TRLGDCU).
• Service B (purchasing by order): the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised once the purchasing has begun (Article 103(c) TRLGDCU).

08Legal guarantee of conformity

Goods purchased benefit from the legal guarantee of conformity under the TRLGDCU (generally, three years from delivery for goods). This is independent of the carrier's liability for damage in transit.

09Liability and force majeure

JetSend shall not be liable for failures due to force majeure or causes beyond its reasonable control. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under mandatory consumer-protection law.

10Customer service and complaints

The customer may request the official complaints form.

11Governing law and jurisdiction

These Terms are governed by Spanish law. Without prejudice to mandatory rules establishing a different jurisdiction in favour of the consumer, the parties submit to the Courts and Tribunals determined in accordance with the law. In the event of any discrepancy between language versions, the Spanish version shall prevail.