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Returns

Customer returns, portals and refund flows.

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The questions we get asked every single day.

Shipping & delivery

Rates, transit times, pick-ups and drop-offs.

Tracking & status

Where is my parcel? Why has it not moved?

Customer returns, portals and refund flows.

Billing & invoices

Payments, VAT, SEPA, surcharges and credits.

Account & access

Signing in, 2FA, teammates and permissions.

Customs & compliance

Outside the EU, HS codes and prohibited items.

Integrations & API

Shopify, WooCommerce, webhooks and API keys.

3 questions in Returns

ReturnsSelf-service

How do my customers start a return without contacting me first?

Who pays for the return - me or my customer?

ReturnsWarehouse

Can I consolidate returns into weekly pick-ups instead of per-parcel?

Still stuck

Didn't find it? We'll answer in minutes.

A real person on our support team will read your question, check it against your account, and reply with a concrete next step - not a generic FAQ link.

Call us

Live phone support, Mon-Sun 09:00-20:00 CET.

+40 37 17 01 466

Email

Typical first reply in under 5 minutes during business hours.

support@jetsend.example

Live chat

Signed-in customers can chat from Shipment Manager directly.

Available in-app

Quick question form

Most answers land in your inbox before you finish your coffee.

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